Job Opportunities
Start your adventure!
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Customer Service Representative
Location: (Local Moscow Idaho)
Hours: Full Time
Pay: Starting at $36K - $43K/yr (DOE) Paid time off, paid sick time, 401k with up to a 4% match, and opportunities for advancement. We invest in ongoing training and professional development for all team members.
We are seeking a friendly, detail-oriented Customer Service Representative to serve as the first point of contact for our customers. The ideal candidate is driven to deliver outstanding customer experiences across multiple communication channels. This person will play a key role in maintaining customer satisfaction, resolving issues efficiently, and contributing feedback that helps improve our products and services.
Responsibilities include:
Customer Communication & Support
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve product or service issues with accuracy and care
Escalate complex cases to appropriate teams while maintaining clear communication with the customer
Provide product information, order updates, and general guidance as needed
Take and send photos of products as it is requested by our customers
Issue Resolution & Documentation
Maintain accurate and orderly processes amongst customer service transactions
Track and follow up on open cases to ensure timely resolution
Investigate recurring issues and document patterns for internal review
Coordinate with other departments to resolve customer concerns
Process Improvement & Feedback
Identify opportunities to improve customer satisfaction and internal workflows
Share customer feedback and trends with product, sales, and operations teams
Contribute to the development and refinement of support scripts and FAQs
Qualifications
1–3 years of experience in a customer-facing or support role
Strong verbal and written communication skills
Comfortable navigating multiple software tools simultaneously
Reliable, punctual, and able to work a flexible schedule including occasional evenings or weekends
Ideal Candidate Traits
Naturally charismatic and people-oriented
Highly dependable and accountable
Comfortable working in a fast-paced, high-volume environment
Solution-focused with a positive attitude
Eager to learn and grow within the company
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Shipping Operations Manager
Location: (Local Moscow Idaho)
Hours: Full Time
Pay: $40-$50k (DOE) Paid time off, paid sick time, 401k with up to a 4% match, and opportunities for advancement. We invest in ongoing training and professional development for all team members.
We are seeking a highly organized and hands-on Shipping Manager to oversee and optimize all aspects of our shipping operations. This role combines operational leadership, systems management, and direct fulfillment execution. Approximately half of the role focuses on managing and improving shipping tools, automation, and processes, while the other half involves physically handling and shipping higher-value packages with accuracy and care.
The ideal candidate is detail-oriented, cost-conscious, process-driven, and experienced with USPS, FedEx, UPS, and international shipping workflows. This person will play a key role in driving the next level of efficiency, scalability, and reliability within our shipping department.
Responsibilities include:
Shipping Operations & Fulfillment
Prepare, pack, and ship high-value customer orders with precision and attention to detail
Manage daily shipping operations across USPS, FedEx, UPS, and international carriers
Ensure accurate labeling, documentation, customs forms, and shipment tracking
Coordinate occasional freight shipments and carrier scheduling
Monitor shipping performance, delivery timelines, and issue resolution
Systems & Automation Management
Own and manage ShipStation configuration, workflows, and automation rules
Continuously improve shipping processes through automation and operational efficiencies
Identify bottlenecks and implement scalable solutions to improve throughput and accuracy
Maintain shipping integrations and troubleshoot platform-related issues
Collaborate with operations leadership to optimize fulfillment workflows
Cost Control & Vendor Management
Minimize shipping costs while maintaining delivery reliability and service quality
Evaluate carrier rates, shipping methods, and packaging efficiencies
Track and manage shipping supply inventory, ordering, and usage
Develop strategies to reduce waste and improve operational margins
Insurance & Claims
Handle shipping insurance processes and assist with carrier claims as needed
Investigate lost or damaged shipments and coordinate resolutions
Maintain documentation related to claims and shipment exceptions
Qualifications
5+ years of shipping, fulfillment, or logistics experience
Strong knowledge of USPS shipping workflows and services
Working knowledge of FedEx, UPS, and international shipping procedures
Experience using ShipStation (or equivalent software), including automation setup and workflow optimization
Familiarity with freight coordination is a plus
Strong organizational skills and attention to detail
Comfortable physically packing and handling higher-value shipments
Ability to lift packages and work in a hands-on warehouse/shipping environment
Analytical mindset with a focus on efficiency and continuous improvement
Ideal Candidate Traits
Process-oriented and proactive problem solver
Highly dependable and accountable
Comfortable balancing physical operational work with systems management
Cost-conscious without sacrificing customer experience
Excited about building smarter, faster shipping operations
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Bookkeeper/Accountant
Location: (Local Moscow Idaho) (Hybrid)
Hours: Full Time
Pay: $45K-$55K/yr (DOE) Paid time off, paid sick time, 401k with up to a 4% match, and opportunities for advancement. We invest in ongoing training and professional development for all team members.
This role is responsible for maintaining accurate financial records, managing inventory accounting, and ensuring timely reporting across all business units. The position supports daily accounting operations, monthly close, cash flow visibility, and operational alignment between purchasing, sales, and inventory.
Responsibilities include:
Financial Operations & Reconciliation
Manage and reconcile 25+ bank and credit card accounts monthly
Perform month-end close, ensuring accuracy and completeness of financials
Maintain petty cash, register/till balancing, and daily transaction accuracy
Track and reconcile all incoming and outgoing cash flows
Accounts Payable, Payroll & Compliance
Process and pay vendor bills; track prepaid expenses
Manage payroll through QuickBooks and coordinate 401(k) contributions (QB/Vestwell)
Prepare and file sales tax reports accurately and on time
Maintain clean, audit-ready financial records
Inventory & Cost of Goods Accounting
Track inventory both digitally and through physical counts (monthly)
Accurately categorize incoming shipments and inventory valuation
Monitor and report Cost of Goods Sold (COGS) weekly and monthly
Match purchasing and sales flows to ensure correct margins and inventory balances
Track in-transit inventory and ensure proper balance sheet adjustments
Vendor & Consignment Management
Maintain account balances and reconciliation for 10+ vendors
Track and process consignment payouts and referral payments
Ensure all vendor transactions are properly recorded and aligned with inventory and cash
Reporting & Financial Visibility
Produce weekly reports: P&L, balance sheet, sales, KPIs, and scorecards
Maintain and update weekly cash flow reporting
Track and report on show/event sales performance
Provide insights into financial performance and operational trends
Loan & Liability Tracking
Track all loans, repayments, and related schedules
Ensure liabilities are properly recorded and reflected in financial statements
Qualifications
Strong QuickBooks experience (required)
Experience with inventory-heavy businesses (e.g., retail, resale, collectibles)
Detail-oriented with high ownership mentality (“you do what you say you’re gonna do”)
Able to handle high transaction volume without losing accuracy
Process-minded: improves systems, not just maintains them
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Facilities Custodian
Location: (Local Moscow Idaho)
Hours: Full Time
Pay: $40K Paid time off, paid sick time, 401k with up to a 4% match, and opportunities for advancement. We invest in ongoing training and professional development for all team members.
Seeking a dependable, detail-oriented Facilities Coordinator to oversee the day-to-day cleanliness, organization, and supply management. This role also includes property management and cleaning responsibilities for short-term rental (Airbnb) properties. The ideal candidate takes pride in maintaining professional, welcoming spaces and can work independently with minimal supervision.
This is a full-time position. The regular schedule will be determined based on business needs,
Airbnb booking calendars, and seasonal demand. Some flexibility in hours may be required,
including occasional evenings or weekends to accommodate guest check-in/check-out times
Responsibilities include:
Facility Cleaning & Maintenance:
Perform routine cleaning and upkeep across 4 different locations
Maintain cleanliness and organization of the company warehouse, including sweeping,
trash removal, and general tidiness of storage and shipping areas.
Monitor facility conditions and report maintenance needs or safety concerns promptly.
Ensure all spaces are presentable and meet company standards at all times.
Supply Ordering & Inventory Management:
Order, receive, and stock cleaning supplies, restroom essentials, and other operational
materials for commercial buildings.
Purchase quality-of-life items for the office and break room, such as snacks, beverages,
paper goods, and similar supplies.
Track supply usage and manage a budget for recurring orders, ensuring cost-effective
purchasing and avoiding shortages.
Coordinate with vendors and delivery services as needed.
Airbnb Property Management:
Serve as the primary point of contact for the cleaning and management for 2 Airbnb
rental properties.
Perform thorough turnover cleanings between guest stays, including linens, kitchens,
bathrooms, and common areas.
Inspect properties before and after guest stays to ensure quality standards and identify
any damage or maintenance issues.
Manage supplies and inventory for each rental property (toiletries, linens, cleaning
products, welcome amenities, etc.).
Coordinate any necessary repairs or maintenance with appropriate service providers.
Maintain full accountability for the condition, readiness, and guest-facing presentation of
all managed properties
Qualifications
Required:
Reliable transportation and the ability to travel between company locations and Airbnb
properties in the Moscow, Idaho area.
Strong attention to detail and high standards for cleanliness and organization.
Ability to work independently, manage time effectively, and prioritize tasks across
multiple locations.
Basic organizational and inventory management skills.
Physical ability to perform cleaning tasks, including lifting up to 40 lbs, standing for
extended periods, bending, and reaching.
Must be authorized to work in the United States.
Preferred:
Prior experience in commercial cleaning, janitorial work, property management, or
Airbnb hosting.
Experience with supply ordering or vendor coordination.
Familiarity with Airbnb hosting standards, turnover processes, or short-term rental
operations.
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Full Time Streamer
Location: (Local Moscow Idaho)
Hours: Full Time (potential for part time)
Pay: Starting at $16-25/hr (DOE)
Are you ready to grow your career as a TCG streamer? Our streamers take on one of the most public-facing roles in our company, and we’re looking for individuals who are energetic, welcoming, and self-motivated. Strong knowledge of Magic: The Gathering is required, and familiarity with Pokémon is a valuable bonus.
Responsibilities include:
Initiating and hosting live streams
Selling sealed product during streams
Tracking and managing inventory designated for streaming
Helping grow our community by creating a positive, welcoming environment
Working with the team to achieve key performance metrics
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Custodian
Location: (Local Moscow Idaho)
Hours: Full Time
Pay: Starting at $12–$20/hr (DOE)
Journey’s End Games is looking to add a dedicated custodian to our team. We’re seeking someone who is self-motivated, dependable, and attentive to detail.
We’re looking for someone who:
Maintains consistency in both schedule and quality of work
Can manage their tasks independently
Looks beyond simply checking boxes and takes initiative to identify what needs attention
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Front Counter Associate
Location: (Local Moscow Idaho)
Hours: Full Time
Pay: Starting at $12–$15/hr (DOE)
Our local storefront is hiring! We’re looking for friendly, knowledgeable individuals who can help create a warm, welcoming environment for the many customers we’re excited to serve.
We’re looking for someone with:
A working knowledge of Magic: The Gathering
A welcoming and customer-focused personality
POS experience
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Picking and Packing:
Location: (Local Moscow Idaho)
Hours: Full Time
Pay: Starting at $8-14/hr (DOE)
We’re looking for reliable team members to join our shipping department. This team is responsible for preparing and processing the many orders we receive for Magic: The Gathering singles.
To Succeed in This Role, You Should Be:
Detail-oriented Able to process information quickly and accurately
Someone with a strong work ethic
Apply Now
Key Skills:
-HR Skills
-Drew Skills
-Being better then Drew
-Named Andrew
-Goes by Drew
-Goes to School
Lead Position:
Location: (Local Moscow Idaho)
Hours: Full Time
Pay: Starting at $14-18/hr (DOE)
Our Leads play a key role in managing inventory and overseeing our order fulfillment process. This role is ideal for individuals who are detail-oriented, organized, and capable of guiding a team toward shared goals. Knowledge of Magic: The Gathering is not required, though it’s always a plus.
We're Looking For Individuals Who Are:
Teachable and open to learning
Capable of managing themselves and others effectively
Committed to working with honesty and integrity
Skilled at learning new processes and consistently following them
Apply Now
Apply Here!
What to expect: Fill out your contact info below and you'll get an email from us with a link
to our job application form. We'll ask a few questions and allow you to upload your documents. From there we will respond to you within 7 days!
If the link below doesn't work feel free to reach out directly to: Drew@journeysendgames.com
Didn't see a role? You can always send in an application for a role!
We're constantly looking for new people and skill-sets!